Legal & trust
Security and Data Handling
A plain-language explanation of how identity checks, bank data and documents are protected.
A plain-language explanation of how identity checks, bank data and documents are protected.
Draft — pending legal review. This page is a structural draft prepared for the Velonda build. Its wording has not yet been reviewed or approved by Velonda’s legal adviser and must not be relied on, or published to a live domain, until it has been.
Australian identity documents are verified electronically against government sources through an approved Document Verification Service gateway, with biometric face match and liveness detection. Velonda staff do not handle certified paper copies in the online journey.
Bank connections are read-only, through a provider accredited under the Consumer Data Right. Velonda cannot use the connection to move money or make changes to your account, and never asks for your banking password.
Uploaded documents are encrypted in transit and at rest, virus-scanned, and access-controlled. Sensitive documents are never requested by email.
Sensitive and biometric information is held with Australian data residency preferred, least-privilege access, and a full consent and customer-due-diligence audit trail retained for seven years.
Velonda will never ask you to submit identity documents or banking credentials through email or the enquiry form. If you receive a request that looks like us but asks for those things, contact info@velonda.com.au before acting on it.